Last updated: September 24, 2025
At One IT Solutions, we are committed to providing high-quality software development and IT consulting services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
We strive to ensure client satisfaction with our services. However, due to the nature of custom software development and consulting work, refunds are subject to specific terms and conditions outlined in this policy.
Contact us at info@oneit.live with your refund request, including project details, reason for refund, and supporting documentation.
Our team will review your request within 3-5 business days and assess eligibility based on project status and terms.
We may offer alternative solutions such as project modifications, additional support, or partial refunds based on work completed.
If approved, refunds will be processed within 7-10 business days using the original payment method.
Complete refund of all payments made
Refund based on work completed
Account credit for future services
Refunds will be processed using the same method used for payment
If original method is unavailable, we'll use alternative methods
The following fees may apply to refunds, depending on the circumstances and payment method used:
If you disagree with our refund decision, you can escalate the matter through our dispute resolution process:
Request a second review by our management team within 7 days of the initial decision.
If internal review doesn't resolve the issue, we can arrange third-party mediation.
As a last resort, disputes can be resolved through binding arbitration in Ahmedabad, Gujarat.
Events beyond our control that prevent service delivery
Client actions that may affect refund eligibility
For refund requests or questions about this policy, please contact us:
info@oneit.live
+91 9724513977
B 823 Dev Atelier, Prahlad Nagar
Ahmedabad, Gujarat 380015, India
finance@oneit.live